Returns & Exchanges
At Rustorange, we strive to ensure you love your handcrafted fashion, but if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy. Please ensure the items are unworn, unwashed, and retain all original tags and packaging.
Initiate Request
Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Check & Packing
Place the garment securely in its original packaging; our team will verify that the item is in its original condition during the pickup process.
Reverse Pickup
Once your request is approved, we will arrange a free reverse pickup from your doorstep within 24 to 48 hours.
Refund or Exchange
After the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or ship your new exchange size immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing